about
Philosophy
Face client, Think client, With client.
Mission
ip-pro for ip professionals
To provide customized services that every professional advancing an IP strategy can use with confidence.
As the world's industrial landscape changes at a remarkable pace, translation and research aimed at the early acquisition of intellectual property rights in each country have become one of the most critical issues, in management-strategy terms, for companies and organizations that place importance on global IP.
Yet at many of the IP service providers that are supposed to support this work, only the sales representatives are visible: in many cases it is unclear who the actual practitioners even are.
- The practitioners' faces are not visible
- You cannot consult them directly
- You cannot meet the practitioner you hoped for
- You cannot receive a service that fits your needs
- and so on
We at ip-pro exist to resolve these problems and to actively support our clients' intellectual property strategies.
Since our founding, we have made steady, patient efforts to deliver IP services that meet "each client's individual needs," with "consistent high quality" and a sense of "confidence."
As a result, we have come to receive words of appreciation from many companies and organizations.
All of us will continue to refine our work, to fully understand the differing policies and needs of each company and organization, and — rather than imposing our own standards — to keep working to provide the highest-quality customized services that meet the standards of the professionals advancing an IP strategy.
Vision
An essential partner for global IP strategies
To become an indispensable presence for companies and organizations advancing global intellectual property strategies.
ip-pro sincerely hopes to remain the partner each client can entrust their work to with confidence.
We started out with "a service where the practitioners' faces are visible" as our selling point. By accurately grasping the differing needs of each client and never neglecting the effort to deepen our understanding of them in order to deliver the right output, we have built trust little by little, and have grown into a company supported today by many clients.
Going forward, we will never forget our gratitude to our clients. By providing the highest-quality services optimized for each one, we aim to become an indispensable presence — sought after and relied upon by ever more professionals advancing intellectual property strategies.
Guiding Principles
At ip-pro, we place importance not only on what we do, but on how we do it.
ip-pro's guiding principles consist of our values and our standards of conduct. They set out the norms of practice for achieving our Mission and Vision, and they provide guidance for decision-making as ip-pro. When we follow these standards, our collective actions help us accomplish more as a team and build relationships of trust with our clients.
Furthermore, we aspire to ethical leadership. By acting every day with uncompromising integrity and respect, we sustain our commitment to ethical conduct.
Values
To achieve our Vision — "to become an indispensable presence for companies and organizations advancing global intellectual property strategies" — it is vitally important that we ourselves approach our work with shared values. We never forget that this is the foundation for providing clients with dependable service.
Supporting IP professionals — ip-pro for ip professionals
Our work is "to support IP professionals." To that end, we begin by always being mindful of "what we are working for" and "with what attitude we should face our work." From there we think — "Is this response truly fine?" "Should we check whether this task is necessary?" "Even though we have never been asked or consulted about it before, wouldn't it be better to propose and provide a service like this?" — and we turn that thinking into action.
When we feel uncertain, we do not leave it unresolved: we immediately ask and consult our colleagues, check with the client where necessary, and hold to the awareness of always providing the best service suited to each individual client.
To "support IP professionals," we ourselves must first become "professionals of IP support" with the appropriate knowledge. We never neglect self-improvement, and with high awareness and advanced knowledge we build up our daily efforts to meet the expectations of IP professionals.
Quality is defined by the client — Adapt to the client's standards
We continue to work so that we can accurately grasp the strategies, policies, needs, and backgrounds that differ entirely from one client to another, and provide a "quality" that brings genuine satisfaction. We never forget, however, that it is the "client," not us, who defines that "quality."
We do not confuse the "quality" we pursue with the "quality" the client seeks. We carefully consider whether our output truly meets the standard of "quality" that the client defines, and we keep striving to provide further solutions. That is the "quality" we seek, and that is our satisfaction.
Delivered as a team — Team ip-pro
To meet our clients' requirements, each of us spends every day taking our work seriously and concentrating on it. Yet we also understand that becoming too absorbed in our own work can, at times, lead to misunderstandings or mistaken views.
Our strength is that we have dependable colleagues within the company. We can exchange opinions and consult one another with open minds. Through such discussions, we can arrive at the optimal solution for the client.
We cooperate and deliver as a team. For our clients, rather than acting on our own assumptions, we listen openly to others' views, decide on a course as a team, and follow it. We never forget that we operate as an organization. And when a colleague is struggling, we reach out to one another, earnestly consider how to resolve the issue, and help each other.
Standards of Conduct
To provide the best with industry-leading skills. We strive to provide what is best suited to our clients' various needs. To that end, we develop and maintain the foundation and the systems for cultivating outstanding talent.
Standard 1. Adaptability to change
Society changes day by day. We always adapt to new information and technologies with flexibility, and we transform ourselves.
Standard 2. Development, information sharing, and skills transfer
We share our skills generously, develop talent as a team, and strive to deliver the best possible performance as a team.
Standard 3. Quality improvement
For our clients, we constantly work to improve quality.
Standard 4. Compliance
We sincerely build relationships of trust with our clients. We aim to be an honest company trusted by society. We comply with all laws and social norms. When facing conflicts of interest, we give priority to compliance without hesitation. We respect our clients, partners, and employees. We never tolerate illegal or antisocial conduct, and we take a firm stance against organized crime and other anti-social forces.
Standard 5. Security
We comply with the ip-pro information security policy established separately, and we ensure the confidentiality, integrity, and availability of all information assets entrusted to us by clients for the conduct of our work. We also address a wide range of threats in an organized and systematic manner.
Credo — ip-pro Credo
The ip-pro Credo brings together, in concrete and easy-to-understand terms, our Mission, Vision, and Guiding Principles, so that every member of ip-pro can put them into practice in their daily work. The Credo can also be said to express what makes ip-pro distinctly ip-pro.
Teamwork
Each of us approaches our work with a professional mindset and a sense of responsibility. Through ample cooperation within the team and thorough communication, reporting, and consultation, we deliver better services as a team.
Communication
We value communication. We sense the situation around us and the feelings of others, listen carefully to their views, and strive to understand them well.
Professionalism
We approach our work with a professional mindset. We investigate as thoroughly as time permits and address even the smallest matters with care. We do our best to the very end, and down to the finest detail.
Operational improvement
For the sake of the team and for ourselves, we work to improve efficiency and prevent human error, striving to improve our operations.
Challenge
We take on new things. We improve day by day so that we can respond to our clients' new needs.
Self-renewal
We take in information on a daily basis, keep our knowledge up to date, and ensure that we can keep pace with industry trends.
Sharing outward
We actively share the knowledge and information we have accumulated — with our team, with our clients, with the industry, and with society.
Integrity
Before being a member of the company, we are members of society. We comply with the law and act in ways that benefit society.
Enjoying our work
We rest well, work well, and play well.